At urbanrippleshop, we want every customer to have a satisfying shopping experience. This Refund Policy explains the conditions under which returns or refunds may be accepted.
If you receive a product that is damaged, defective, or not as described, you may request a return or refund. To be eligible, the item must be in unused condition, with its original packaging and all included accessories. Refund requests must be made within the allowed return window from the date of delivery.
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request. If approved, the refund will be processed back to your original payment method. The processing time may vary depending on your bank or payment provider.
Items that are used, physically damaged by the customer, or missing parts not due to our error may not qualify for a refund. Certain items may also be non-returnable due to hygiene, safety, or customization reasons.
Shipping fees incurred during delivery are generally non-refundable unless the return is due to an error on our part. Return shipping costs may also be the responsibility of the customer unless otherwise specified.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised date.